Delivery & Returns

4kicks has a selection of high performance products and we're growing every day. Styles and designs taken from the hills of France to the ideallic coasts of Australia. Built with performance and comfort in mind, our gear is less obstructive and more functional than your average.

All orders, all regions, place your order before 12pm AEDST on a business day and we'll dispatch it the same day! Place your order after 12pm and we'll dispatch it within 24 hours. Easy and convenient! Orders placed on public holidays and weekends will be dispatched the very next business day.

All major capital cities within Australia, 1-2 days. Regional locations, 2-5 days. If we're shipping international, your delivery time will vary depending upon your destination. We always aim to dispatch same day and most of our parcels arrive within working 5 days. Delivery to a PO box is also available.

Within Australia, enjoy free express shipping on all orders when you spend $75 or more. Flat rate express dispatch on all orders under $75, just $6.95.

Want something a little more, you? That’s OK. You can return your purchase up to 90 days from the day you purchased it. We want to make your online shopping experience easy and fun. To learn more, click here 

We use the latest secure banking technology. Our 128-bit encryption is industry-standard and guaranteed. Your information is safe and secure, every time you visit. We provide a range of payment methods including VISA, Mastercard and Paypal to ensure your checkout is smooth.

All orders, delivery costs inclusive, are in AUD.

If, after having reviewed all the information, you're still not quite sure, contact us:

Email: onthefly@4kicks.com.au

Return - Refund - Exchange 

We have 3 rules of returns. Item(s) must be returned:

1. Within 90 days of purchase;
2. Unused with the original tags still attached; and
3. In the original packaging which must be in the original condition.

 
If your item matches all of these conditions, you can return item(s) here.

Please remember that you're responsible for safely packaging your return to ensure we receive the items in tip-top condition.

We reserve the right to refuse a return if the policy has not been adhered to.

Can I return sale items?

Yes, you can return sale items unless stated otherwise (subject to the Australian Consumer Law). We will always let you know if a particular sale or promotion excludes returns.

How do I return my purchase?

Returns are easy, simply email us at onthefly@4kicks.com.au and we'll lead you through the rest. We provide free shipping on returns for all our customers. How you return your item depends on where you live.

We'll email you updates throughout the returns process but just in case, here's how it works.

Once the goods are received, your request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

Exchanges

To exchange your item for something different, please email us at onthefly@4kicks.com.au, explain your request and we'll lead you through the rest.

Refunds

Here's how we refund - if you paid via:

• Credit Card or PayPal: Your refund will be credited into the same account your payment came from.
• Part Credit Card, part voucher: The amount you paid with credit card will be credited back into the same account, and we will reissue you with a new voucher.

If your item is faulty

We inspect all our items for faults or damage before it leaves our warehouse. If however you have received an item with a defect, please contact us onthefly@4kicks.com.au, so we can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.

If you received an item you didn't order

If you have received an item different to the one you ordered, please contact us at onthefly@4kicks.com.au and we'll work with you to resolve the problem as quickly as possible.

Are there any products which are exempt from this return policy?

No. Simply, we're here to help.

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